A Look Back at 2015; A Look Ahead at 2016

A Look Back at 2015; A Look Ahead at 2016

Running a business is hard, hard work. There are so many hats you have to wear each day – chief financial officer, HR director, purchasing manager, customer relations specialist, service technician – it can wear you out changing from one to another.

That’s why we began providing insights and helpful articles from our experts to you. Our goal has always been to help you manage your glass repair shop successfully. With tips, suggestions, and industry updates ranging from bookkeeping to customer service to auto technology advancements, we hope you’ve found the information useful and beneficial to your business.

We also appreciate you taking the time to stop in and read our articles. For those who you first timers, here’s a quick recap of some of the most talked about articles of the year:


In this article, we described five vehicles with windshields that posed extra difficulties when replacing or repairing them. OK, actually it was six vehicles, as two of them shared the same glass. Here are the vehicles we found most challenging:

  • GMC Acadia/Chevy Tahoe
  • Ford F-150
  • 2015 Volkswagen Jetta
  • Honda Pilot
  • 2015 Volkswagen Beetle Convertible

It’s not that these are bad vehicles. They’re each very popular with drivers. But for different reasons, from an aluminum frame to a mislabeled part number to needing extra urethane to set it flush, they created headaches for repair shops.

After describing the problem for each one, we then offered a solution to reduce those headaches.


Helping to make any glass job go faster and easier, the Equalizer® Viper™ is an invaluable tool that should be part of every shop’s repair arsenal.

The article provided a brief background of the Equalizer, from its invention in 1987 to the advancements made to it since then that led to the introduction of the Viper. The reasons for its current popularity include:

  • Versatility
  • Prevents Body and Paint Damage
  • User Friendly
  • Cost-effective

Plus, with its wire cut-out functionality, the Equalizer saves time and reduces physical strain while handling the tighter tolerances between the glass and the body in today’s vehicles. It’s the one tool that does it all.


You know all too well that to keep your business running, you need to keep customers happy. With this article, we offered 10 suggestions to do just that.

  1. Be sure you listen to customers, really listen to them.
  2. Never lie to a customer.
  3. Meet three repair qualifications.
  4. Always keep your cool.
  5. Treat all your customers with respect and courtesy.
  6. Use social media to your advantage.
  7. Implement customer-friendly policies.
  8. Put your expertise on display.
  9. Show your community pride.
  10. Be upfront about your rates and fees.

These all revolve around being honest and straightforward with customers, and with treating each one as best as you can. Implementing these tips may not always be easy, but they’re always worth the effort.

What Can We Do for You in 2016?

To continue helping you in the New Year, we’d like to ask for your help. We have a five-question survey that will take you just a few minutes to complete. Your answers will allow us to provide the content you want to read and that have the biggest impact on you and your business.

Thank you for your help, and we look forward to helping your business stay in good repair.


Please take this short survey.


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